Cancellation & Refund Policy.

This policy explains how cancellations and refunds work for Dharix One plans. Dharix One is a sole proprietorship based in New Delhi, India. Dharix One provides digital software services; there are no physical goods.

Free Trial

New accounts include a 15-day free trial with no card required and no automatic billing. If you do not continue to a paid plan, you are not charged and there is nothing to cancel. One trial is available per business or WhatsApp number.

Payments and Renewal

Plans are paid quarterly or annually through a one-time Razorpay checkout. No autopay mandate is created, so you are never charged automatically — you renew by making a new payment. If you renew early, the new term starts after your current one ends, so you keep all the time you have already paid for.

Cancelling and Expiry

Because nothing renews automatically, cancelling simply means not renewing. Your plan stays active until the end of the term you have paid for. Paid service stops when that term ends; there is no grace period. If you renew later, a new term starts once payment is confirmed, and you are not charged for the gap. Within 30 days after expiry, you can ask our team for an export of your data.

Add-ons and Usage Packs

Removing an add-on takes effect at the end of the term already paid for; there is no automatic mid-term refund. Usage packs are one-time purchases, valid for 90 days, and do not renew.

Refunds

Plan and add-on fees cover the term you pay for. If you have a billing concern — for example, you believe you were charged in error — contact us and our team will review your request individually. There is no automatic or self-service refund process, and no pro-rata refund for an unused part of a term, except where a refund is required by law. Any approved refund is paid by bank transfer or UPI.

WhatsApp Messaging Charges

WhatsApp messaging charges are billed directly by Meta to your WhatsApp Business Account. Dharix One does not collect these charges, so they are not refundable by Dharix One.

How to Raise a Billing Concern

Email hello@dharix.one with your registered account email, the payment date, and a short description. We respond within 3 business days. See also our Pricing Policy.

Contact

Dharix One
9/110, D-Block, Dinpur-Durgavihar, Najafgarh, New Delhi 110043, India
Email: hello@dharix.one
Phone: +91 89830 22485