Legal
User Data Deletion Request.
Last updated: 8 October 2026
You have the right to request deletion of your personal data from the Dharix One platform at any time. This page explains what data we hold, what gets deleted, what may need to be retained for legal reasons, and how to submit your request.
Dharix operates across Messaging, AI Automation, and Lead Capture through infrastructure and channel partners including Meta, Google, and AWS. Data transmitted through those partners' infrastructure — particularly Meta's WhatsApp Business Platform, Google's RCS Business Messaging platform, and advertising platforms used for Lead Capture campaigns — may also be subject to that partner's own retention and deletion policies.
Quick Request
Email hello@dharix.one with the subject line "Data Deletion Request" and your registered email address or phone number. We process requests within 30 days.
What Data We Hold
- Account Information: Name, email, phone number, and company name.
- Channel Data: WABA/RCS agent identifiers, registered numbers, message templates, sending domains, and uploaded contact lists.
- Message Data: Messages and emails sent/received through the platform, including content, timestamps, and delivery status.
- AI Knowledge Base & Transcripts: Content you provided to train your AI Automation agent, and conversation transcripts it handled.
- Lead & CRM Data: Captured lead information and any data synced to a connected CRM or spreadsheet.
- Usage Data: Log data, IP addresses, and in-platform actions.
- Billing Records: Subscription history and payment records (we do not store card or bank details).
How to Submit a Deletion Request
- Email hello@dharix.one with the subject line "Data Deletion Request."
- Include your registered email address or phone number so we can locate your account (company name optional but helpful).
- We verify your identity and confirm the deletion scope within 7 business days, then complete deletion within 30 days of your request.
- We send a confirmation email once your data has been deleted.
What Gets Deleted and What Is Retained
| Data Category | Action | Reason |
|---|---|---|
| Account information | Deleted | No longer required after account closure |
| Channel data (WA/RCS/Email) | Deleted | Removed from Dharix and connected systems |
| Message data | Deleted | Purged from platform storage |
| AI knowledge base & transcripts | Deleted | Removed from platform storage |
| Lead & CRM data | Deleted | Removed from platform storage |
| Usage logs | Anonymized | Retained anonymized for security/analytics |
| Billing records | Retained for 7 years | Standard Indian tax and accounting practice |
Data transmitted through a channel or advertising partner's infrastructure (e.g., Meta's WhatsApp Business API, Google's RCS Business Messaging, or Meta/Google Ads) is subject to that partner's own data retention policies. Where required, we will initiate appropriate removal requests on your behalf.
Facebook / Meta Login Data
If you connected a Facebook or WhatsApp Business account to Dharix through Meta's Embedded Signup, you can also remove that connection directly: visit your Facebook App Settings ( https://www.facebook.com/settings?tab=applications) and remove Dharix from connected apps. To request removal of data Meta holds on Dharix's behalf, email hello@dharix.one and we will coordinate with Meta where applicable.
Your Rights Under DPDPA 2023
Under India's Digital Personal Data Protection Act, 2023, you have the right to access, correct, and erase your personal data, and to lodge a grievance if you believe your data has been processed unlawfully. We respond to all valid requests within 30 days.
Get in Touch
Email: hello@dharix.one
Phone: +91 89830 22485
Address: 9/110, D-Block, Dinpur-Durgavihar, Najafgarh, New Delhi 110043, India
Response Time: Within 30 days