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Dharix One

Legal

Privacy Policy.

Last updated: 28 October 2026

This Privacy Policy describes how Dharix One ("Dharix," "we," "us," "our"), based at 9/110, D-Block, Dinpur-Durgavihar, Najafgarh, New Delhi 110043, India, collects, uses, and protects information when you use our platform at dharix.one and its associated application ("the Platform").

1. Information We Collect

Account Information

Name, email address, phone number, and company name provided during registration.

Channel Data

  • WhatsApp: WABA identifiers, registered phone numbers, message templates, and uploaded contact lists.
  • RCS: RCS agent identifiers and associated brand assets.
  • Email: Sending domains, authentication records (SPF/DKIM/DMARC), and recipient lists you upload.

Message Data

Content of messages/emails sent and received through the Platform, including sender/recipient identifiers, timestamps, and delivery status.

AI Interaction Data

Knowledge base content you provide, and conversation transcripts handled by AI Automation, used solely to power and improve your AI agent's responses.

Lead & CRM Data

Where you enable Lead Capture integrations, Dharix sends eligible lead information to the CRM or spreadsheet you connect. For Zoho CRM, an administrator authorizes access to create Leads and read your Zoho organisation details. Dharix sends the new inbound WhatsApp contact's name, available phone number and email, capture time, source, available referral headline and first enquiry text. Provider field limits may shorten the exported text; the contact stored in Dharix is unchanged. Dharix does not copy earlier contacts, later messages or later profile changes to Zoho. Contacts created manually or through imports are not sent by this integration.

Usage Data

Log data, IP addresses, browser type, and actions taken within the Platform.

Billing Information

Subscription and payment records. We do not store card, UPI, or bank account numbers — payments are processed securely by our payment gateway, Razorpay.

2. How We Use Your Information

We use your information to operate the Platform, connect your channels (WhatsApp, RCS, Email) to their respective infrastructure partners, power your AI Automation agent, capture and route leads through Lead Capture features, send messages on your behalf as directed, process payments and issue invoices, provide support, and improve platform performance and security. We do not sell your data to third parties.

3. Channel Partner Integration

Where you use WhatsApp through Dharix, we act as a technology provider under Meta's WhatsApp Business Platform, and you also agree to Meta's WhatsApp Business Terms and Platform Policy. Where you use RCS, we act as a technology provider under Google's RCS Business Messaging platform. We process WhatsApp, RCS, and email message data on your behalf as a data processor — you remain the data controller for your customer data.

4. Data Sharing

We share data only with:

  • Our channel infrastructure partners — Meta (for WhatsApp Business API delivery) and Google (for RCS Business Messaging delivery) — as required to deliver your messages.
  • Our cloud hosting and email infrastructure provider, Amazon Web Services (AWS), hosted in the ap-south-1 (Mumbai) region, under a data processing agreement.
  • Advertising platforms (e.g., Meta Ads, Google Ads), where you use Lead Capture ad campaign features — limited to campaign data needed to run and measure the campaigns you set up. We do not share your customer data with these platforms beyond what your configured campaigns require.
  • A CRM or spreadsheet you choose to connect, including Zoho CRM and Google Sheets, receives the eligible lead data needed for that integration, at your direction. Data held by the connected provider is also subject to its terms and privacy policy.
  • Razorpay, our payment gateway, solely to process subscription payments.
  • Where required by applicable law, court order, or government authority.

We do not share your data with advertisers or data brokers beyond the campaign configurations described above.

5. Payments

We use Razorpay as our payment gateway to process subscription payments. Dharix One does not collect or store your card, UPI, or bank account details — these are handled directly by Razorpay in accordance with the Payment Card Industry Data Security Standard (PCI-DSS), managed by the PCI Security Standards Council. Your payment information is used only to complete your transaction. For more information, see Razorpay's terms and privacy policy at razorpay.com.

6. Data Retention

Account, channel, lead/CRM, and AI knowledge base data is retained for the duration of your subscription and 90 days after account closure, then permanently deleted. Message data and AI conversation transcripts are retained for 90 days from the date of the interaction, then automatically purged. Billing records are retained for 7 years, in line with standard Indian tax and accounting record-keeping practice. You may request earlier deletion by contacting hello@dharix.one.

Disconnecting Zoho stops future transfers and removes Dharix's stored connection credentials. Dharix retains delivery history and record links to prevent duplicate Leads when you reconnect. Disconnecting does not delete data already sent to Zoho. Manage or request deletion of those copies through your Zoho account; closing your Dharix account does not itself remove them from Zoho.

7. Your Rights (DPDPA 2023)

Under India's Digital Personal Data Protection Act, 2023, you have the right to access, correct, and request erasure of your personal data (subject to legal retention requirements), and to lodge a grievance regarding how your data is processed. Email hello@dharix.one to exercise any of these rights — we respond within 30 days.

8. Security

We use encryption of data in transit and at rest, access controls and role-based permissions, and regular security reviews. No system is completely secure — if you believe your account has been compromised, contact us immediately at hello@dharix.one.

9. Cookies

The Platform uses essential cookies for authentication and session management only. We do not use third-party advertising cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time and will notify you of material changes by email or an in-platform notice. The "Last updated" date above reflects the most recent revision.

11. Contact Us

Dharix One
9/110, D-Block, Dinpur-Durgavihar, Najafgarh, New Delhi 110043, India
Email: hello@dharix.one
Phone: +91 89830 22485